Cancellation and Modification Policy

Q: How do I process to cancel and modify the order?

If you need to cancel or modify your order, please contact our Customer Support team at immediately. All orders placed during the day are finalized at 6:00 PM (GMT-05:00) daily. You can request a cancellation or make changes (sizes, colors, products,...) to your order before this time.

If you have made a mistake and chose the wrong address to be delivered. Not to worry, you can change your address within the first 72 hours.

Please be informed that:

  • The production time is extended by 1-2 days for modification orders.
  • The process of modifying your design may take significantly longer, which may impact the overall delivery timeline.