When making a purchase on Orange Fox Custom, you have the convenience of choosing between two payment options:

  • PAY WITH PAYPAL

  1. PayPal is a trusted and secure online payment platform that enables you to send payments quickly and with confidence.
  2. With PayPal, you have the flexibility to use various payment methods, including your credit card, debit card, or even your bank account balance.
  3. After placing your order on Orange Fox Custom, you will be seamlessly redirected to PayPal's secure website, where you can complete your payment transaction..
  • ADVANTAGES OF USING PAYPAL

One of the key advantages of using PayPal is the ability to trace your payment. By utilizing your PayPal account, you can easily monitor the status of your payment, ensuring transparency and peace of mind.
Importantly, when you opt for PayPal as your payment method, Orange Fox Custom will not have access to sensitive financial details such as your credit card number or bank information. This added layer of security significantly minimizes the risk of unauthorized use or data breaches..

  • PAY WITH CREDIT CARDS

For your convenience, Orange Fox Custom accepts a variety of credit card options, ensuring flexibility when it comes to payment.

Make sure you have checked your payment amount and entered the correct billing and card information.

SAFE AND RELIABLE PAYMENT GUARANTEE

At Orange Fox Custom, we place the utmost importance on the security and privacy of your personal and financial information.

When you provide information on our website during the payment process, rest assured that we have implemented robust security measures to safeguard your data. Your information is stored in a secure environment, accessible only to authorized employees who require it for specific job functions, such as billing or customer service.

Additionally, when you transmit sensitive payment information through our website, our system employs fraud detection mechanisms. This means that if any suspicious activity is detected, we may need to authenticate your payment further or request proof of the transaction to ensure the safety and integrity of your payment.

We want to reassure you that your online payment experience with Orange Fox Custom is designed to be not only convenient but also highly secure. Your trust is paramount to us, and we are committed to maintaining the highest standards of data protection and payment security throughout your shopping journey.


PAYMENT - Frequently Asked Questions (FAQs)

1. Why was I charged an international fee for my order?


Some customers have reported encountering international transaction fees on their bank cards. To serve our clients from around the world, we utilize PayPal, an American payment processor that supports various payment methods. However, this can result in additional fees due to the international nature of the transactions.

International fees are typically imposed by banks when purchases are made outside the cardholder's home country. We recommend reaching out to your bank to determine if this applies to your situation.


2. Why is my card being declined?


Card declines can occur for various reasons. If your card payment has been declined, please consider the following factors:

  • Activation: Ensure that your card is activated, especially if it's new or recently reissued.
  • Card Information: Double-check that all the card details, including the CVV, have been entered correctly.
  • Expiration Date: Verify that the card has not expired.
  • Credit Limit: Some cards may decline transactions if they exceed the credit limit. Certain credit cards allow over-limit spending, while others do not.
  • Suspected Fraud: Large or unusual transactions may trigger fraud alerts. Confirm the transaction through an OTP (One-Time Password) or contact your bank to proceed.
  • Closed Account: If your account has been closed, contact your bank or add a new card for payment.
  • Technical Error: If none of the above apply, consider trying the payment process again at a later time. If issues persist, reach out to your card issuer's customer service.
If all information is correct and the issue persists, contact your credit card company for further assistance. They may require your confirmation before authorizing the payment. Alternatively, you can use PayPal for your purchase.

3. Why am I being double-charged?


If you notice double charges for a single purchase, please follow these steps:

Review your confirmation email. Multiple confirmation emails with different order numbers indicate multiple orders. Don't worry, please don't hesitate to contact our Support team via: support@orangefoxcustom.com to get help quickly.

If you receive only one confirmation email, don't worry. For certain payment methods, an authorization hold is used to verify the availability of funds in your account. This is temporary, and your account will not be double-charged. If you're unsure about a charge, contact your bank and reach out to us for clarification. The hold should be released within one to eight business days.

4. Do I need to pay Import Fees, Duties, and Taxes?

Customs policies vary by country, and some may impose import fees for shipments. Our website prices do not include taxes, meaning you may be responsible for duties and taxes upon receiving your order. Import taxes, duties, and related customs fees are determined by your local customs office and may be levied when your order reaches its final destination.